Any elected premium subscription services on any of our sites require a fee to initiate - this is why you are seeing this charge on your statement. 

Why does my bank statement have a charge for

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“Why am I being charged?”

The charge that you are seeing is in relation to a recent membership upgrade that you have opted into on one of our sites, which may or may not re-bill, depending on your particular membership. 

You can text STOP to 89595 at any time to opt out of mobile billing. 


Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How do I cancel when paying via pay via my mobile?”

If your transaction has been temporarily paused, due to your bank's routine checks, you may need to contact them so as to verify and continue with your upgrade. is operated by Cintilet Limited.
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Cintipayu continues to proudly provide a host of established and secure global platforms that allow people around the world to connect, network and explore online romance. 

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If you provide us with the original signup information for your account, we can quickly search our system for your membership site. 

Submit a Query

“How do I cancel my subscription?”

In order to cancel a subscription, please navigate to the Membership section of the site and follow the Cancellation steps. 

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

How can I pay for membership?

To upgrade your membership, simply navigate to the Membership section of the site to view all VIP and Upgrade options. 

“What are the benefits of VIP Membership?”